7 ways to improve customer experience through digital transformation
This is a list of digital transformation projects that will help you improve the customer experience, instead of simply automating an existing manual process. Read more >
Six ways to reduce wait times in hospitals
A hospital is probably not the best place to wait. Implement these six ways to reduce wait times in hospitals, and make your healthcare process more efficient and patient-friendly. Read more >
Bank customer experience - History, timeline, and what's the next frontier
Timeline and history of modern banking and the transformation to digital banking. What’s next in the bank customer experience? What is going to happen to banks and banking in 2020 and beyond? Read more >
Six queue management techniques to streamline customer flow
Implement these six queue management techniques to streamline customer flow. Some require process change, while others are about digitizing your existing processes. Read more >
Improve government transparency through visitor identification software
Five key steps that will improve government transparency by collecting and analyzing customer data and feedback. Read more >
Banking jobs made easy with customer experience management
The old fashioned way of banking is to know your customers, greet them when they come to the bank, and you already know what they are there for. The question is, how do you scale this in digital banking, and provide the same personalized experience for every single customer across every branch in your network? Read more >
Queue solution for your VIP customers
The thing about VIPs is that they happen to be very important to your business. You can't afford to provide them with anything less than a perfect customer experience. One of the things to keep in mind, when it comes to VIP customers[...] Read more >
Reducing DMV wait times with queue management and digital transformation
Full list of DMV wait times for all 50 states, and actionable steps to reduce wait times using queue management and digital transformation. Read more >
Top 10 virtual queue management benefits
A virtual queue management system implementation triggers efficiencies and a cascade of benefits across every facet of your organization. Here’s a list of the top 10 benefits [...] Read more >
Basics of queuing theory applied to calculate average waiting time
What is a Queuing System? A flow of customers from a finite / infinite population towards your service facility forms a queue on account of lack of [...] Read more >
How to Implement a Queue Management System
This is a case study of a VirtuaQ client, a global commercial and retail banking institution, with over 4,000 retail branches across [...] Read more >