VirtuaQ blog on queue management and CX

When it comes to selling software or technology to banks, calling yourself a fintech is more of a bad word than a buzzword that sells. Read more >

Disadvantages of having a customer queue vs the benefits of a virtual queuing room. Read more >

Formula for calculating the total cost of a waiting line is the cost of customers waiting plus the cost of staff required for providing the service. Read more >

Here’s a checklist of our top four retail store queue management strategies that will make your store perfectly safe for yourself, your staff, and all your customers. Read more >

We took a look at what customers do in long shopping queues, including dancing, fighting, and creating videos for social media. Read more >

To help business owners looking for financial aid in this challenging COVID-19 environment, we’re publishing this more comprehensive list of government grants for startups and SMEs. Read more >

Retail strategies that are effectively helping businesses keep their doors open, let your customers know it is safe to walk in and out, and maintain safe distancing for everyone. Read more >

We’re providing here a list of the top 10 customer service software that will help you respond better and faster to your customer queries and service requests. Read more >

Five ways to keep your business open during Covid-19 without risking your life and that of your staff, customers, and all our families. Read more >

To bring some clarity, we provide these customer experience management tips for the post-Covid era, which have been advocated by CX experts. Read more >

Here's a list of the top 10 retail tools for business process improvements, from getting a retail CRM to foot traffic counters and omnichannel retail platforms. Read more >

Among one of the many changes that Covid-19 has forced upon us is the role of the store manager. In this article, we take a look at this role and job description before 2020, and how it has changed after-Covid. Read more >

List of top 30 health information system providers, useful for hospitals, clinics and anyone looking for an HIS or software provider. Read more >

Step by step guide on how to apply for a business grant in Singapore. Includes video on the process of a Productivity Solutions Grant application. Read more >

Six highly effective customer feedback methods that you can implement in order to listen to your customers on your website, email, social media and over the phone. Read more >