VirtuaQ blog on queue management and CX

Queue management tips, techniques and CX improvement case studies.

Banking jobs made easy with customer experience management

Banking jobs made easy with customer experience management

The old fashioned way of banking is to know your customers, greet them when they come to the bank, and you already know what they are there for. The question is, how do you scale this in digital banking, and provide the same personalized experience for every single customer across every branch in your network? Read more >

Queue solution for your VIP customers

Queue solution for your VIP customers

The thing about VIPs is that they happen to be very important to your business. You can't afford to provide them with anything less than a perfect customer experience. One of the things to keep in mind, when it comes to VIP customers[...] Read more >

Reducing DMV wait times with queue management and digital transformation

Reducing DMV wait times with queue management and digital transformation

Full list of DMV wait times for all 50 states, and actionable steps to reduce wait times using queue management and digital transformation. Read more >

Top 10 virtual queue management benefits

Top 10 virtual queue management benefits

A virtual queue management system implementation triggers efficiencies and a cascade of benefits across every facet of your organization. Here’s a list of the top 10 benefits [...] Read more >

Basics of queuing theory applied to calculate average waiting time

Basics of queuing theory applied to calculate average waiting time

What is a Queuing System? A flow of customers from a finite / infinite population towards your service facility forms a queue on account of lack of [...] Read more >

How to Implement a Queue Management System

How to Implement a Queue Management System

This is a case study of a VirtuaQ client, a global commercial and retail banking institution, with over 4,000 retail branches across [...] Read more >