VirtuaQ blog on queue management and CX

Timeline and history of modern banking and the transformation to digital banking. What’s next in the bank customer experience? What is going to happen to banks and banking in 2020 and beyond? Read more >

Implement these six queue management techniques to streamline customer flow. Some require process change, while others are about digitizing your existing processes. Read more >

Five key steps that will improve government transparency by collecting and analyzing customer data and feedback. Read more >

The old fashioned way of banking is to know your customers, greet them when they come to the bank, and you already know what they are there for. The question is, how do you scale this in digital banking, and provide the same personalized experience for every single customer across every branch in your network? Read more >

The thing about VIPs is that they happen to be very important to your business. You can't afford to provide them with anything less than a perfect customer experience. One of the things to keep in mind, when it comes to VIP customers[...] Read more >

Full list of DMV wait times for all 50 states, and actionable steps to reduce wait times using queue management and digital transformation. Read more >

A virtual queue management system implementation triggers efficiencies and a cascade of benefits across every facet of your organization. Here’s a list of the top 10 benefits [...] Read more >

What is a Queuing System? A flow of customers from a finite / infinite population towards your service facility forms a queue on account of lack of [...] Read more >

This is a case study of a VirtuaQ client, a global commercial and retail banking institution, with over 4,000 retail branches across [...] Read more >