VirtuaQ blog on queue management and CX

Queue management tips, techniques and CX improvement case studies.

Basics of queuing theory applied to calculate average waiting time

Basics of queuing theory applied to calculate average waiting time

What is a Queuing System? A flow of customers from a finite / infinite population towards your service facility forms a queue on account of lack of [...] Read more >

How to Implement a Queue Management System

How to Implement a Queue Management System

This is a case study of a VirtuaQ client, a global commercial and retail banking institution, with over 4,000 retail branches across [...] Read more >