After a round of digital transformation, institutions offering digital banking services have found that branch and staff functions had to undergo radical change since routine transactions are done with net banking, phone banking and payment apps. The banking sector is now in the process of branch transformation, where bank branches are being re-engineered into the customer journey. The first step in this is a queue management system in banks that greatly improves the customer experience, and provides the bank with an invaluable treasure chest of customer data to help in designing the bank branch of the future. Read more...
A smart queue management system reduces wait times at your branches, improving the customer experience and letting you serve more customers faster. The bank queue management solution makes use of multi-service queues to ensure your staff are consistently and accurately allocated. It allows banking institutions to offer a consistent brand experience for your premier customers.
VirtuaQ is hardware agnostic, so you can continue using your existing hardware systems. Our APIs and HTML5 skinnable themes integrate directly with your core banking software, CRM, digital signage, and with third-party apps that access your data.
Lower your bank queue management system setup costs with fast and easy in-branch deployment. The queuing solution can be hosted on the cloud, or can be implemented in your data center.
Set service level alerts and reports for group and branch performance that will help you outperform service audit requirements. VirtuaQ’s virtual landscape server enables centralized management of all branch level systems. Powerful command and control, remotely administer and deploy central policy changes across all branches. Real-time monitoring and tracking of all connected branches allowing for instant error detection.
Offer every single customer the same personalised banking experience at every branch. It will improve your customer experience through identification and segmentation when people join a digital queue - from anywhere, with paper or SMS tokens issued by phone, mobile app, or online on your website. Improve operational efficiency and repurpose waiting spaces, so that you can add more counters to serve customers faster.
Digital banking is not just about digitization of branch banking services. Banks must foster a culture of digital, and embrace open banking APIs that allow third-party apps access to your data core.
What will be the bank branch of the future like? We work with the world’s largest banks on modernizing their branch networks and improving their customer experience.
In this digital era, customers who come to the bank branch don’t like to wait in line for an appointment. Implementing a queue management system in banks makes it possible to call customers just in time, and provide the service requested quickly.
Queue management helps identify customers at the first point of contact, segment them as per the service requested. This kind of data is invaluable for customer-centric branch design and transformation. How do you make the customer journey seamless, from your website to email or mobile app, and then to phone and/or to your branch, and back to email?