What is an SMS Token System?
Reduce wait times and elevate customer service by allowing guests to join virtual queues instantly via their mobile devices.
Seamless Virtual Queuing
Pre-booking appointments by phone or through a virtual queue management system (QMS) ensures that branch staff are prepared for every arrival. This proactive approach significantly reduces physical wait times and improves overall satisfaction.
With VirtuaQ, customers can join your virtual queues through multiple channels: integrated mobile apps, a standard SMS token system, or traditional in-branch dispensers.
The system updates guests in real-time as they move up the queue.
The SMS Ticket Workflow
How the digital ticket lifecycle works for your customers.
Initiation: Your customer sends a simple SMS to a designated number with a specific string (e.g., "BANK LOAN"). This instantly places them in the appropriate queue for their preferred branch.
Confirmation: The QMS immediately replies with a digital token, confirming their spot and providing their exact queue number.
Dynamic Updates: Based on your configuration, the system sends automated follow-up messages as their turn approaches. This ensures they arrive at the branch just in time, eliminating the frustration of standing in a physical line.
Fully Customizable Interface Your in-branch kiosks and virtual QMS interfaces are wholly customizable. Define your own menu options, branding, and notification triggers to match your unique service standards.