FAQ

How do I sign up for VirtuaQ?

Go to https://virtuaq.com/signup and we'll get you started.

Is VirtuaQ free?

We do have a free option, for a limited trial period. After that, you can opt for one of our paid plans - https://virtuaq.com/pricing/

How to install VirtuaQ - do I need a developer?

No - you don't need a developer. Once you signup, our team will instantly contact you and get you onboarded. We will help set up your system in the cloud after going through your business flow.

Does VirtuaQ work everywhere in the world?

Yes, it does, so long as one has stable internet connectivity and local regulations on communications allow for it.

Do you need a consultant to configure VirtuaQ?

Yes, One of our trainee/partner will help you to configure VirtuaQ.

Is there any training and certification available for VirtuaQ users?

One of our trainee/partner will help you to configure VirtuaQ. No certification required at the moment, but we will train your team on implementation and configuration.

Can I send customers updates about their status in the queue using SMS?

VirtuaQ can send SMS confirmations and updates to people who have requested a queue ticket, if you have captured the mobile numbers.

How do I contact you - there's no phone number or email or contact page.

We believe the internet is the most efficient and fastest way to reach us. Use the contact form on our website. Enter your name, number and service requested. We'll call you back instantly.

I still have an issue that you haven't answered – how do I get in touch with support?

Contact VirtuaQ support online, Enter your name and number, our colleagues would call you back to respond

Another option is to use our service portal https://support.lucep.com/ and create a support ticket stating your problem. We'll take care of it.

Do you support service queues - where in a customer can queue 2-3 services at the same time?

Yes, but customer can be served in one counter at a time, then he can move to other queue.

Does VirtuaQ integrate with other existing systems and solutions?

VirtuaQ is an HTML5-based system, and our open API can be integrated with all your existing systems - CRM, core banking, health information system, digital signage players, DSP routers, media servers, and more.

Do you support themes for UI - easy changes to the user interface to include corporate colour /log/fonts…

Yes, VirtuaQ supports themes with corporate colours.