Digital transformation of healthcare is the digitization of one or more components of the entire patient journey, from finding a doctor to setting an appointment, submitting documents, the actual checkup, and then scheduling of followups and tests. How do make this work? Read more...
VirtuaQ’s patient experience management solution identifies patients and ensures high quality personalized care right from the initial appointment. VirtuaQ enables patients to join queues remotely, from anywhere. Follow-up appointments are automatically scheduled, reducing wait times as well as directing patients to their appropriate healthcare professional.
VirtuaQ’s hospital queue management system will unlock untapped potential - from data you haven’t collected before or made use of. Virtual appointment scheduling lets you identify and segment customers before they arrive, and personalize the patient experience. VirtuaQ enables your care providers to offer flawless and highly personalized service, including discrete VIP and priority queuing. Smooth patient flow helps you serve more patients faster.
Your own dashboard with real-time tracking of service levels at each clinic helps improve operational efficiency. Accurately measure and manage patient flow through heat-maps of waiting times, and patients seen per care provider for specific clinics and queues.
Set service-level alerts specific to your list of most-valued patients, such as their arrival time at a clinic, and the waiting time while they are being served. Get special reports with data about just your priority patients.
VirtuaQ’s web service API integrates fully with any existing hospital information system software and infrastructure. Our system supports issue of tokens from touch kiosks, SMS, voice call, mobile app and websites. HTML5 based system requires no proprietary hardware to operate and manage.
Digital transformation only makes sense if the patient experience and medical practice are both improved as a result. What can you improve through digitization? The first and best place to start is with queue management.
Do you know who your patients are? What are they coming to you for? How long do they have to wait for, on average? How many patients are waiting during your morning session, or evening session? If you have multiple locations, which one is performing better, and which doctor’s office is more efficient? How do you make all this work better?
A queue management system is used to streamline patient flow through hospitals and clinics. Don’t make patients wait longer than they have to. Let them join the queue virtually, from anywhere, using SMS, social media, a smartphone app, or a website booking system.
Every patient in the queue gets an SMS ticket with a token number and a scheduled appointment time. Patients don’t have to come and wait to be seen by the doctor. They simply arrive in time for their appointment and leave as soon as it is done. This is one of the key benefits of healthcare digital transformation - you can reduce wait times for all your patients.
Are there VIP patients who must be given special preference? Get instant notifications when they join a queue, and move them ahead. Have someone meet them, and take the patient straight through to the doctor when they arrive.
When you have a small practice as an individual GP, you know every patient who walks in the door. You know them by name, and you know their past medical history. This makes it easier for you to treat them, and it makes patients comfortable when they go to a doctor they already trust.
How do you replicate a personalized patient experience in a large hospital or a chain with multiple locations? When a patient walks into any one of your hospitals, how can your staff greet them by name, and have the doctor ready to see them with a case history in front of him? This is called the digital transformation of healthcare, and this is what we do for you.