Line app for digitization of customer queues
A Line app is a digital tool that allows businesses to let their customers queue virtually before or after they arrive, instead of having to wait in line at the business premises. Read more >
Token display system and token dispenser providers
List of token display system and token dispenser providers to assist integrators and distributors who recommend and implement all the IT systems that a business needs. Read more >
Banking technology acronyms for improving Customer Experience
Commonly used banking technology acronyms that are key to a better customer experience. Read more >
Celebs join demand for solution to airport queues
What does a Bollywood actor and cricket team owner have to do with airport queue solutions? A lot, if you’re Juhi Chawla. Read more >
Digital customer experience in the New Normal
In this post, we explore the change in the digital customer experience, which is now the new normal in banking, automotive, retail, restaurants, government, and healthcare. Read more >
Are Fintechs a Buzzword or a Bad word?
When it comes to selling software or technology to banks, calling yourself a fintech is more of a bad word than a buzzword that sells. Read more >
Customer queue vs. virtual queuing room
Disadvantages of having a customer queue vs the benefits of a virtual queuing room. Read more >
Balancing customer wait times vs. cost of faster service
Formula for calculating the total cost of a waiting line is the cost of customers waiting plus the cost of staff required for providing the service. Read more >
Top four retail store queue management strategies
Here’s a checklist of our top four retail store queue management strategies that will make your store perfectly safe for yourself, your staff, and all your customers. Read more >
What customers do in long shopping queues
We took a look at what customers do in long shopping queues, including dancing, fighting, and creating videos for social media. Read more >
Government grants for Startups and SMEs
To help business owners looking for financial aid in this challenging COVID-19 environment, we’re publishing this more comprehensive list of government grants for startups and SMEs. Read more >
Retail strategies for the New Normal
Retail strategies that are effectively helping businesses keep their doors open, let your customers know it is safe to walk in and out, and maintain safe distancing for everyone. Read more >
Top 10 customer service software
We’re providing here a list of the top 10 customer service software that will help you respond better and faster to your customer queries and service requests. Read more >
Five ways to keep your business open during Covid-19
Five ways to keep your business open during Covid-19 without risking your life and that of your staff, customers, and all our families. Read more >
Seven customer experience management tips for post-covid era
To bring some clarity, we provide these customer experience management tips for the post-Covid era, which have been advocated by CX experts. Read more >