VirtuaQ blog on queue management and CX

Here's a list of the top 10 retail tools for business process improvements, from getting a retail CRM to foot traffic counters and omnichannel retail platforms. Read more >

Among one of the many changes that Covid-19 has forced upon us is the role of the store manager. In this article, we take a look at this role and job description before 2020, and how it has changed after-Covid. Read more >

List of top 30 health information system providers, useful for hospitals, clinics and anyone looking for an HIS or software provider. Read more >

Step by step guide on how to apply for a business grant in Singapore. Includes video on the process of a Productivity Solutions Grant application. Read more >

Six highly effective customer feedback methods that you can implement in order to listen to your customers on your website, email, social media and over the phone. Read more >

This is a list of seven key factors that will make for a very happy customer, from the time they try to contact you, all the way through the customer journey, and future visits to any of your branch locations. Read more >

Find out how to apply for Aadhar Card in just three simple steps, and how to reduce wait times at Aadhar enrollment centres.. Read more >

This is a compilation of all the major core banking software providers we have on our list. Some we work with already, and we’d definitely like to work with lots more of these fintech providers. Read more >

Six ways to improve the digital customer experience for businesses engaging customers on their website, email, social media, mobile apps, etc. Read more >

Full list of DMV wait times for all 50 states, and actionable steps to reduce wait times using queue management and digital transformation. Read more >

This is a list of digital transformation projects that will help you improve the customer experience, instead of simply automating an existing manual process. Read more >

A hospital is probably not the best place to wait. Implement these six ways to reduce wait times in hospitals, and make your healthcare process more efficient and patient-friendly. Read more >

Timeline and history of modern banking and the transformation to digital banking. What’s next in the bank customer experience? What is going to happen to banks and banking in 2020 and beyond? Read more >

Implement these six queue management techniques to streamline customer flow. Some require process change, while others are about digitizing your existing processes. Read more >

Five key steps that will improve government transparency by collecting and analyzing customer data and feedback. Read more >