Engagements between one customer talking to a different staff member every time he contacts you on your website, social, email, phone, branch visits, etc. can be confusing for customers, chaotic for your staff, and expensive for you.
VirtuaQ banking APIs are implemented as omnichannel bank branch transformation solutions, seamlessly picking up and continuing the conversation across channels.
Frank logs into online banking on his laptop on the way to work, to access his account and look for a mortgage or loan product. He’ll then settle in when he arrives at the office with a coffee and his iPad. He looks over the latest articles in Linkedin, online magazines, and Facebook.
For the remainder of his day, Frank alternates between his desktop and mobile phone anytime he needs to access his accounts and fill up the loan application. He may schedule a meeting at the nearest bank branch to continue the conversation with a financial advisor, who provides Frank with additional requirements to complete his application.
The thing is that Frank’s banking across channels throughout the day adds up into a single customer journey.
An omnichannel banking solution that enables this brand experience is the key to your branch transformation strategy, and this is what we do for you.
47% Reduction in ‘no-shows’ through customer identification.
63% Report a “significant increase” in customer satisfaction.
72% Reduction in branch real-estate by reducing customer wait times.
VirtuaQ helps you get your customers to where they’re going, no matter what path they choose. The digital brain behind how we make this work takes the customers engagement data, and shares it with every channel in your brand eco-system. This means that no matter where your customer is on this journey, your channel recognises them, their intent, and what they need from you at that point in the journey.