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Queue management system

A queue management system is used to streamline customer flow through businesses such as banks, hospitals and government offices that get large crowds of people during working hours. Instead of making them all crowd inside the branch waiting for service, the queue system will issue paper or SMS tickets to each person who joins the queue, so they can arrive just in time to be served.

Personalise customer experience

Reduce waiting time

Reduce waiting time

Personalise customer experience

Act on real-time data

Act on real-time data

Used By

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Queuing solution - Know your customer

Reduce waiting time

Business on-the-go experience for customers with appointment scheduling and SMS tokens. Allow your customers to queue from anywhere, on any device. Increase revenue and get significant savings in real estate costs. Help your managers dynamically create new service desks to tackle queues as they form. Read more...

Queuing system - Improve CX

Improve customer experience

Your customers Feel at Home with personalised service at every branch. VirtuaQ enables your personnel to greet your customer by name and quickly serve them. No stress of real and perceived waits. Identify VIP customers and delight them. Read more...

Queue system - Service intelligence

Act on real-time data

Real Time Data dashboard to monitor branch performance, and respond to service delays. Deep dive into customizable reports and insights to know which branch, service and team members are driving your operations efficiency and revenue. Increase revenue with upsell / cross-sell. Read more...

Cloud-based queue management system


VirtuaQ is a hardware-agnostic digital queue management system. Works on the cloud, on-premise, or from a data center. Integrates seamlessly with your existing systems. No exclusive hardware needed. Read more...

Why VirtuaQ

Token display system integration

Queue software

Enterprise queuing solution

Token display system

Queue systems can be integrated with a digital signage player (DSP) and screens at the location, which shows the current number being called, and the counter to which the customer should go to. The display screens can stream marketing content targeting the profile and services required by customers who have joined the queue.

queue software

A purely software-based QMS allows customers to join the line from anywhere, at any time, using any device. They can join the queue using a simple SMS sent from their phone, or by booking an appointment on a web page created for this. They can queue up using a mobile app, or even through social media.

enterprise queuing solution

There are large crowds of customers waiting, and you have no idea who they are or what they are waiting for. An enterprise queuing solution will help you get to know your customers and their needs. Regain that personalized customer experience while serving thousands of customers at multiple locations.

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