Queue management features

What are the top features you should look for in a queue management system?

Queue management system features

What queuing features do you need? Enter your name and number, and we'll call you back to discuss a custom build for your business:

Pooled queues for dynamic queue management

Your customers can be queued simultaneously for a group of services, and they will consume one service at a time in the most efficient manner. Read more...

Customer identification and priority queues

After customer identification or token issue, VirtuaQ can automatically assign people into priority queues.

Priority can be based on age or special needs (senior citizens, pregnant, disabled), and also based on existing customers' membership tier (silver, gold, platinum, etc.). Read more...

VIP customer handling and alerts

Alerts can be triggered for RM or Manager when a priority customer requests a ticket or gets a token at a branch.

Tellers can then meet the customer and greet them by name, and can be prepared in advance to provide the service requested. Rules can be set if customer is not handled in time, ranging from simple notifications to manager, to auto-rerouting of VIP customers to manager queues for immediate action. Read more...

Database integration, customer segmentation and marketing

VirtuaQ can integrate with any CRM or other database you already have.

Based on previous interactions, it can call customer data to help your tellers identify addtional upsell / cross opportunities and for use in conversation. Our system can also integrate with your digital signage player, and show targeted marketing messages for reaching customers with specific service requirements at each branch. Read more...

SLA alerts and notifications

Improve customer service and satisfaction. Empower managers to improve branch performance.

Multi-Service Queues

Consistent and accurate staff allocation ensures business opportunities are captured and handled appropriately.

Inbound SMS Queuing

Queue from anywhere. Customers can join queues remotely without having to physically visit their local branch / office.

Multi-language display screens

VirtuaQ platform has support for multiple languages that responds and communicates to each customer in their preferred language. Native support for multiple languages increases business efficiency by ensuring effective communication for every inbound client.

Hardware agnostic

Avoid hardware and systems upgrade costs by integrating VirtuaQ with all your existing systems. No specialist hardware required.

Virtual Landscape Server

Complete centralized monitoring and control of all branch deployments. Businesses have complete central administrative control allowing for secure remote management of branch level systems without the requirement of on-site administrators.

Omnichannel customer engagement

Enables businesses to engage with customers in their preferred channel. It could be a website, phone, social media, email, or a landing page. Delight your customers at the first touchpoint by engaging on their preferred channel. Maintain a uniform brand experience across multiple channels.

Feature comparison - VirtuaQ vs competitors

VirtuaQ is one of the world’s most powerful queue management systems, used by the world’s top banks, hospitals, airports, government agencies, retail chains, and supermarkets.
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Queue managers

Want to talk about your queue management requirements? Enter your name and number. We’ll call you back right away:

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