VirtuaQ blog on queue management and CX

This is a list of seven key factors that will make for a very happy customer, from the time they try to contact you, all the way through the customer journey, and future visits to any of your branch locations. Read more >

Find out how to apply for Aadhar Card in just three simple steps, and how to reduce wait times at Aadhar enrollment centres.. Read more >

This is a compilation of all the major core banking software providers we have on our list. Some we work with already, and we’d definitely like to work with lots more of these fintech providers. Read more >

Six ways to improve the digital customer experience for businesses engaging customers on their website, email, social media, mobile apps, etc. Read more >

This is a list of digital transformation projects that will help you improve the customer experience, instead of simply automating an existing manual process. Read more >

A hospital is probably not the best place to wait. Implement these six ways to reduce wait times in hospitals, and make your healthcare process more efficient and patient-friendly. Read more >

Timeline and history of modern banking and the transformation to digital banking. What’s next in the bank customer experience? What is going to happen to banks and banking in 2020 and beyond? Read more >

Implement these six queue management techniques to streamline customer flow. Some require process change, while others are about digitizing your existing processes. Read more >

Five key steps that will improve government transparency by collecting and analyzing customer data and feedback. Read more >

The old fashioned way of banking is to know your customers, greet them when they come to the bank, and you already know what they are there for. The question is, how do you scale this in digital banking, and provide the same personalized experience for every single customer across every branch in your network? Read more >

The thing about VIPs is that they happen to be very important to your business. You can't afford to provide them with anything less than a perfect customer experience. One of the things to keep in mind, when it comes to VIP customers[...] Read more >

A virtual queue management system implementation triggers efficiencies and a cascade of benefits across every facet of your organization. Here’s a list of the top 10 benefits [...] Read more >

What is a Queuing System? A flow of customers from a finite / infinite population towards your service facility forms a queue on account of lack of [...] Read more >

This is a case study of a VirtuaQ client, a global commercial and retail banking institution, with over 4,000 retail branches across [...] Read more >