VirtuaQ blog on queue management and CX

Queue management tips, techniques and CX improvement case studies.

List of top 10 performance management systems

List of top 10 performance management systems

This is a list of the top 10 performance management systems that offer some or all of the desired features such as 360-degree feedback appraisal or multi-rater feedback, automated reminders, and more. Read more >

Vaccine queue system and best practices

Vaccine queue system and best practices

Learn about everything from vaccine team composition to appointment setting, safety precautions, safe distancing in your Covid vaccine queue, and dealing with adverse events following immunization (AEFI). Read more >

Line app for digitization of customer queues

Line app for digitization of customer queues

A Line app is a digital tool that allows businesses to let their customers queue virtually before or after they arrive, instead of having to wait in line at the business premises. Read more >

Token display system and token dispenser providers

Token display system and token dispenser providers

List of token display system and token dispenser providers to assist integrators and distributors who recommend and implement all the IT systems that a business needs. Read more >

Banking technology acronyms for improving Customer Experience

Banking technology acronyms for improving Customer Experience

Commonly used banking technology acronyms that are key to a better customer experience. Read more >

Celebs join demand for solution to airport queues

Celebs join demand for solution to airport queues

What does a Bollywood actor and cricket team owner have to do with airport queue solutions? A lot, if you’re Juhi Chawla. Read more >

Digital customer experience in the New Normal

Digital customer experience in the New Normal

In this post, we explore the change in the digital customer experience, which is now the new normal in banking, automotive, retail, restaurants, government, and healthcare. Read more >

 Are Fintechs a Buzzword or a Bad word?

Are Fintechs a Buzzword or a Bad word?

When it comes to selling software or technology to banks, calling yourself a fintech is more of a bad word than a buzzword that sells. Read more >

Customer queue vs. virtual queuing room

Customer queue vs. virtual queuing room

Disadvantages of having a customer queue vs the benefits of a virtual queuing room. Read more >

Balancing customer wait times vs. cost of faster service

Balancing customer wait times vs. cost of faster service

Formula for calculating the total cost of a waiting line is the cost of customers waiting plus the cost of staff required for providing the service. Read more >

Top four retail store queue management strategies

Top four retail store queue management strategies

Here’s a checklist of our top four retail store queue management strategies that will make your store perfectly safe for yourself, your staff, and all your customers. Read more >

 What customers do in long shopping queues

What customers do in long shopping queues

We took a look at what customers do in long shopping queues, including dancing, fighting, and creating videos for social media. Read more >

Government grants for Startups and SMEs

Government grants for Startups and SMEs

To help business owners looking for financial aid in this challenging COVID-19 environment, we’re publishing this more comprehensive list of government grants for startups and SMEs. Read more >

Retail strategies for the New Normal

Retail strategies for the New Normal

Retail strategies that are effectively helping businesses keep their doors open, let your customers know it is safe to walk in and out, and maintain safe distancing for everyone. Read more >

Top 10 customer service software

Top 10 customer service software

We’re providing here a list of the top 10 customer service software that will help you respond better and faster to your customer queries and service requests. Read more >