VirtuaQ blog on queue management and CX

Queue management tips, techniques and CX improvement case studies.

List of top 10 performance management systems

List of top 10 performance management systems

This is a list of the top 10 performance management systems that offer some or all of the desired features such as 360-degree feedback appraisal or multi-rater feedback, automated reminders, and more. Read more >

 Are Fintechs a Buzzword or a Bad word?

Are Fintechs a Buzzword or a Bad word?

When it comes to selling software or technology to banks, calling yourself a fintech is more of a bad word than a buzzword that sells. Read more >

Customer queue vs. virtual queuing room

Customer queue vs. virtual queuing room

Disadvantages of having a customer queue vs the benefits of a virtual queuing room. Read more >

Balancing customer wait times vs. cost of faster service

Balancing customer wait times vs. cost of faster service

Formula for calculating the total cost of a waiting line is the cost of customers waiting plus the cost of staff required for providing the service. Read more >

Top four retail store queue management strategies

Top four retail store queue management strategies

Here’s a checklist of our top four retail store queue management strategies that will make your store perfectly safe for yourself, your staff, and all your customers. Read more >

 What customers do in long shopping queues

What customers do in long shopping queues

We took a look at what customers do in long shopping queues, including dancing, fighting, and creating videos for social media. Read more >

Government grants for Startups and SMEs

Government grants for Startups and SMEs

To help business owners looking for financial aid in this challenging COVID-19 environment, we’re publishing this more comprehensive list of government grants for startups and SMEs. Read more >

Retail strategies for the New Normal

Retail strategies for the New Normal

Retail strategies that are effectively helping businesses keep their doors open, let your customers know it is safe to walk in and out, and maintain safe distancing for everyone. Read more >

Top 10 customer service software

Top 10 customer service software

We’re providing here a list of the top 10 customer service software that will help you respond better and faster to your customer queries and service requests. Read more >

Five ways to keep your business open during Covid-19

Five ways to keep your business open during Covid-19

Five ways to keep your business open during Covid-19 without risking your life and that of your staff, customers, and all our families. Read more >

Seven customer experience management tips for post-covid era

Seven customer experience management tips for post-covid era

To bring some clarity, we provide these customer experience management tips for the post-Covid era, which have been advocated by CX experts. Read more >

Top 10 retail tools for business process improvements

Top 10 retail tools for business process improvements

Here's a list of the top 10 retail tools for business process improvements, from getting a retail CRM to foot traffic counters and omnichannel retail platforms. Read more >

Changing role of store managers

Changing role of store managers

Among one of the many changes that Covid-19 has forced upon us is the role of the store manager. In this article, we take a look at this role and job description before 2020, and how it has changed after-Covid. Read more >

List of top 30 Health Information System providers

List of top 30 Health Information System providers

List of top 30 health information system providers, useful for hospitals, clinics and anyone looking for an HIS or software provider. Read more >

How to apply for a business grant in Singapore

How to apply for a business grant in Singapore

Step by step guide on how to apply for a business grant in Singapore. Includes video on the process of a Productivity Solutions Grant application. Read more >