VirtuaQ blog on queue management and CX

Queue management tips, techniques and CX improvement case studies.

List of top 10 performance management systems

List of top 10 performance management systems

This is a list of the top 10 performance management systems that offer some or all of the desired features such as 360-degree feedback appraisal or multi-rater feedback, automated reminders, and more. Read more >

Proactive Customer Service in Action: A Real-World Story of CX Done Right

Proactive Customer Service in Action: A Real-World Story of CX Done Right

A real-world example of how two everyday brands delivered exceptional customer experience through proactive resolution and seamless collaboration. Read more >

The Platform Approach to CX: Why Scalability Matters in BFSI & Healthcare

The Platform Approach to CX: Why Scalability Matters in BFSI & Healthcare

: Discover why scalability is critical for CX platforms in BFSI and healthcare. Learn how modular design, real-time data, and seamless integration empower enterprises to deliver consistent, personalized customer journeys at scale. Read more >

Beyond Queues: Orchestrating Omnichannel Journeys in BFSI

Beyond Queues: Orchestrating Omnichannel Journeys in BFSI

Explore how BFSI leaders are moving beyond traditional queue systems to orchestrate seamless, omnichannel customer journeys that reduce drop-offs, preserve context, and enhance CX outcomes.. Read more >