VirtuaQ-Government Anand R
Drive Staff Performance and Improve Service Standards
VirtuaQ Solution for Government
VirtuaQ provides a scalable, network-based queue management system that reduces waiting times in government offices. Optimize space usage, improve staff allocations and generate customizable public agency-wide reports and statistics, as well as branch-specific data.
VirutaQ’s Queue Management system in 100% software allowing for seamless integration into existing hardware systems
Reduce Wait Times
VirtuaQ systematically eliminates queues and wait times. Ensure that each unique visitor to a government office receives fast service across multiple counters through remote queuing, multi-service queues and seamless transfers.
Manage Customer Experience
Receive immediate SLA notifications, and customer feedback for each individual branch and staff member, allowing for continued improvement of administration and public policy and processes.
VirtuaQ enables your agency visitors to join queues remotely or on-site without having to wait in line for their turn.
VirtuaQ enhances your government office visitor’s experience by streamlining their interaction with your staff. Follow-ups and transfers are centrally managed, reducing wait times and directing people to the appropriate staff member they have to see next.
VirtuaQ provides detailed reports and live centralised monitoring of all service activity and government office operations, allowing for accurate staff allocation, operational efficiency, and customer satisfaction.
SLA service metrics provided valuble information into staff allocation and performance allowing for real time management and mitigation
Accurately measure and manage government office visitors through heat-maps of waiting times, and queries handled per staff member for specific branches and queues.
VirtuaQ enables each branch to accurately allocate manpower as well as real estate to ensure optimum operational efficiency.