Queue managers - Overview and types of Queue manager vs. digital queuing
Queue managers are typically made up of an arrangement of two or more roped off metal posts that are used for queue management and crowd control.
Using queue managers forces event attendees and business customers to get into the queue and move forward in an orderly manner.
Use of queue managers will also allow the business or event to ensure social distancing in queues, by asking people to stand 3-6 feet apart in the queue. It is commonly used in airports, government offices, theatres, malls, convention centers, exhibition halls, and other event venues that expect to get large crowds of people.
Types of queue managers
There are several different types of queue managers, also known as stanchions or barricade stands. The most common type of queue manager arrangement is made up of two steel posts with the following options:
Single belt.
Retractable single belt.
Double belt.
Single rope.
Double rope.
Single chain.
Double chain.
Queue manager vs. digital queuing
Using physical posts and ropes or chains as a queue manager is better than a crowd pushing and shoving, trying to gain entry into your business premises or event space. But digital queuing offers more benefits and a better customer experience.
Feature |
Queue manager |
Digital queuing |
|---|---|---|
Support arrival just in time |
No |
Yes |
Waiting time |
Depends on queue length |
No waiting |
Social distancing |
Long queues |
No queues |
| Customer identification | ✗ |
✓ |
Contact risk |
People in queue may touch queue manager |
No risk – fully contactless |
Staff required |
Staff needed to ensure that safe distancing norms are followed |
No staff required |