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Queue management system
A queue management system is used to streamline customer flow through businesses such as banks, hospitals and government offices that get large crowds of people during working hours. Instead of making them all crowd inside the branch waiting for service, the queue system will issue paper or SMS tickets to each person who joins the queue, so they can arrive just in time to be served.
Reduce waiting time
Personalise customer experience
Act on real-time data
Used By
Reduce waiting time
Business on-the-go experience for customers with appointment scheduling and SMS tokens. Allow your customers to queue from anywhere, on any device. Increase revenue and get significant savings in real estate costs. Help your managers dynamically create new service desks to tackle queues as they form. Read more...
Improve customer experience
Your customers Feel at Home with personalised service at every branch. VirtuaQ enables your personnel to greet your customer by name and quickly serve them. No stress of real and perceived waits. Identify VIP customers and delight them. Read more...
Act on real-time data
Real Time Data dashboard to monitor branch performance, and respond to service delays. Deep dive into customizable reports and insights to know which branch, service and team members are driving your operations efficiency and revenue. Increase revenue with upsell / cross-sell. Read more...
Installation
VirtuaQ is a hardware-agnostic digital queue management system. Works on the cloud, on-premise, or from a data center. Integrates seamlessly with your existing systems. No exclusive hardware needed. Read more...
Why VirtuaQ
Token display system integration
Queue software
Enterprise queuing solution
Queue systems can be integrated with a digital signage player (DSP) and screens at the location, which shows the current number being called, and the counter to which the customer should go to. The display screens can stream marketing content targeting the profile and services required by customers who have joined the queue.
A purely software-based QMS allows customers to join the line from anywhere, at any time, using any device. They can join the queue using a simple SMS sent from their phone, or by booking an appointment on a web page created for this. They can queue up using a mobile app, or even through social media.
There are large crowds of customers waiting, and you have no idea who they are or what they are waiting for. An enterprise queuing solution will help you get to know your customers and their needs. Regain that personalized customer experience while serving thousands of customers at multiple locations.