VirtuaQ blog on queue management and CX

Queue management tips, techniques and CX improvement case studies.

List of top 10 performance management systems

List of top 10 performance management systems

This is a list of the top 10 performance management systems that offer some or all of the desired features such as 360-degree feedback appraisal or multi-rater feedback, automated reminders, and more. Read more >

Top 10 retail tools for business process improvements

Top 10 retail tools for business process improvements

Here's a list of the top 10 retail tools for business process improvements, from getting a retail CRM to foot traffic counters and omnichannel retail platforms. Read more >

Changing role of store managers

Changing role of store managers

Among one of the many changes that Covid-19 has forced upon us is the role of the store manager. In this article, we take a look at this role and job description before 2020, and how it has changed after-Covid. Read more >

List of top 30 Health Information System providers

List of top 30 Health Information System providers

List of top 30 health information system providers, useful for hospitals, clinics and anyone looking for an HIS or software provider. Read more >

How to apply for a business grant in Singapore

How to apply for a business grant in Singapore

Step by step guide on how to apply for a business grant in Singapore. Includes video on the process of a Productivity Solutions Grant application. Read more >

Six most effective customer feedback methods

Six most effective customer feedback methods

Six highly effective customer feedback methods that you can implement in order to listen to your customers on your website, email, social media and over the phone. Read more >

What makes a happy customer in the digital era

What makes a happy customer in the digital era

This is a list of seven key factors that will make for a very happy customer, from the time they try to contact you, all the way through the customer journey, and future visits to any of your branch locations. Read more >

How to Apply For Aadhar Card

How to Apply For Aadhar Card

Find out how to apply for Aadhar Card in just three simple steps, and how to reduce wait times at Aadhar enrollment centres.. Read more >

Top 25 core banking software companies and systems

Top 25 core banking software companies and systems

This is a compilation of all the major core banking software providers we have on our list. Some we work with already, and we’d definitely like to work with lots more of these fintech providers. Read more >

Six ways to improve digital customer experience

Six ways to improve digital customer experience

Six ways to improve the digital customer experience for businesses engaging customers on their website, email, social media, mobile apps, etc. Read more >

Reducing DMV wait times with queue management and digital transformation

Reducing DMV wait times with queue management and digital transformation

Full list of DMV wait times for all 50 states, and actionable steps to reduce wait times using queue management and digital transformation. Read more >

7 ways to improve customer experience through digital transformation

7 ways to improve customer experience through digital transformation

This is a list of digital transformation projects that will help you improve the customer experience, instead of simply automating an existing manual process. Read more >

Six ways to reduce wait times in hospitals

Six ways to reduce wait times in hospitals

A hospital is probably not the best place to wait. Implement these six ways to reduce wait times in hospitals, and make your healthcare process more efficient and patient-friendly. Read more >

Bank customer experience - History, timeline, and what's the next frontier

Bank customer experience - History, timeline, and what's the next frontier

Timeline and history of modern banking and the transformation to digital banking. What’s next in the bank customer experience? What is going to happen to banks and banking in 2020 and beyond? Read more >

Six queue management techniques to streamline customer flow

Six queue management techniques to streamline customer flow

Implement these six queue management techniques to streamline customer flow. Some require process change, while others are about digitizing your existing processes. Read more >