6. Alternative branch recommendations.
Knowing the customer's location enables you to make intelligent recommendations that will further reduce wait times. For instance, the appointment scheduling software can intelligently recommend alternative branches with the least waiting time based on the customer’s location and the number of people ahead of you in the queue at each branch. You can just as well provide customers with the luxury of automatic delay in tickets based on their location and estimated arrival time at their preferred branch.
When operational efficiency decisions are based on cost cuts, they will take away options from your customer experience. But with a queue management solution, the cost reduction comes along with enhanced customer experience. Your employees are able to serve customers better, and you don't have many customers waiting and administrators taking all their time.