Smart Queue Management System
For Banks

Powering personalisation in branch transformation and digital banking


You're sitting on a treasure trove of information. Enter your details to find out more about VirtuaQ - a queue system used by the world’s largest banks:

queue management system in banks

Queue management system for branch transformation

After a round of digital transformation, institutions offering digital banking services have found that branch and staff functions had to undergo radical change since routine transactions are done with net banking, phone banking and payment apps. The banking sector is now in the process of branch transformation, where bank branches are being re-engineered into the customer journey. The first step in this is a queue management system in banks that greatly improves the customer experience, and provides the bank with an invaluable treasure chest of customer data to help in designing the bank branch of the future. Read more...

Smart queue management

Smart queue management

Effortless integration

Effortless integration

Centralized branch management

Operational efficiency

Smart queue management

A smart queue management system reduces wait times at your branches, improving the customer experience and letting you serve more customers faster. The bank queue management solution makes use of multi-service queues to ensure your staff are consistently and accurately allocated. It allows banking institutions to offer a consistent brand experience for your premier customers.

Effortless integration

VirtuaQ is hardware agnostic, so you can continue using your existing hardware systems. Our APIs and HTML5 skinnable themes integrate directly with your core banking software, CRM, digital signage, and with third-party apps that access your data.


Lower your bank queue management system setup costs with fast and easy in-branch deployment. The queuing solution can be hosted on the cloud, or can be implemented in your data center.

Operational efficiency

Set service level alerts and reports for group and branch performance that will help you outperform service audit requirements. VirtuaQ’s virtual landscape server enables centralized management of all branch level systems. Powerful command and control, remotely administer and deploy central policy changes across all branches. Real-time monitoring and tracking of all connected branches allowing for instant error detection.

Personalized banking experience

Offer every single customer the same personalised banking experience at every branch. It will improve your customer experience through identification and segmentation when people join a digital queue - from anywhere, with paper or SMS tokens issued by phone, mobile app, or online on your website. Improve operational efficiency and repurpose waiting spaces, so that you can add more counters to serve customers faster.


Want to talk about your queue management requirements? Enter your name and number. We’ll call you back right away:

Bank branch of the future
Digital banking

Used By

logo 1
logo 2
logo 3
logo 4