VirtuaQ’s patient experience management solution identifies patients and ensures each patient receives high quality service from beginning to end. VirtuaQ enables patients to join queues remotely, from anywhere. Follow-up appointments are automatically scheduled, reducing wait times as well as directing patients to their appropriate healthcare professional.
VirtuaQ’s digital queue management system for hospitals will unlock untapped potential - from data you haven’t collected before or made use of. Virtual appointment scheduling lets you identify and segment customers before they arrive, and personalize the patient experience. VirtuaQ enables your care providers to offer flawless and highly personalized service, including discrete VIP and priority queuing. Smooth patient flow helps you serve more patients faster.
Your own dashboard with real-time tracking of service levels at each clinic helps improve operational efficiency. Accurately measure and manage patient flow through heat-maps of waiting times, and patients seen per care provider for specific clinics and queues.
Set service-level alerts specific to your list of most-valued patients, such as their arrival time at a clinic, and the waiting time while they are being served. Get special reports with data about just your priority patients.
VirtuaQ’s web service API integrates fully with any existing hospital information system software and infrastructure. Our system supports issue of tokens from touch kiosks, SMS, voice call, mobile app and websites. HTML5 based system requires no proprietary hardware to operate and manage.