Balancing customer wait times vs. cost of faster service
September 1, 2020
Formula for calculating the total cost of a waiting line is the cost of customers waiting plus the cost of staff required for providing the service.
Read more...Top four retail store queue management strategies
August 28, 2020
Here’s a checklist of our top four retail store queue management strategies that will make your store perfectly safe for yourself, your staff, and all your customers.
Read more...What customers do in long shopping queues
August 20, 2020
We took a look at what customers do in long shopping queues, including dancing, fighting, and creating videos for social media.
Read more...Government grants for Startups and SMEs
August 20, 2020
To help business owners looking for financial aid in this challenging COVID-19 environment, we’re publishing this more comprehensive list of government grants for startups and SMEs.
Read more...Retail strategies for the New Normal
August 14, 2020
Retail strategies that are effectively helping businesses keep their doors open, let your customers know it is safe to walk in and out, and maintain safe distancing for everyone.
Read more...Top 10 customer service software
August 13, 2020
We’re providing here a list of the top 10 customer service software that will help you respond better and faster to your customer queries and service requests.
Read more...Five ways to keep your business open during Covid-19
August 6, 2020
Five ways to keep your business open during Covid-19 without risking your life and that of your staff, customers, and all our families.
Read more...Seven customer experience management tips for post-covid era
August 6, 2020
To bring some clarity, we provide these customer experience management tips for the post-Covid era, which have been advocated by CX experts.
Read more...Top 10 retail tools for business process improvements
July 30, 2020
Here's a list of the top 10 retail tools for business process improvements, from getting a retail CRM to foot traffic counters and omnichannel retail platforms.
Read more...Changing role of store managers
July 30, 2020
Among one of the many changes that Covid-19 has forced upon us is the role of the store manager. In this article, we take a look at this role and job description before 2020, and how it has changed after-Covid.
Read more...List of top 30 Health Information System providers
July 23, 2020
List of top 30 health information system providers, useful for hospitals, clinics and anyone looking for an HIS or software provider.
Read more...How to apply for a business grant in Singapore
July 23, 2020
Step by step guide on how to apply for a business grant in Singapore. Includes video on the process of a Productivity Solutions Grant application.
Read more...List of top 10 performance management systems
July 6, 2020
This is a list of the top 10 performance management systems that offer some or all of the desired features such as 360-degree feedback appraisal or multi-rater feedback, automated reminders, and more.
Read more...Six most effective customer feedback methods
March 4, 2020
Six highly effective customer feedback methods that you can implement in order to listen to your customers on your website, email, social media and over the phone.
Read more...Full list of DMV wait times for all 50 states, and actionable steps to reduce wait times using queue management and digital transformation.
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