Queue management features
Top features you should look for in a queue management system
Pooled queues for dynamic queue management
Your customers can be queued simultaneously for a group of services, and they will consume one service at a time in the most efficient manner.
Customer identification and priority queues
After customer identification or token issue, VirtuaQ can automatically assign people into priority queues.
Priority can be based on age or special needs (senior citizens, pregnant, disabled), and also based on existing customers' membership tier (silver, gold, platinum, etc.).
SLA alerts and notifications
Improve customer service and satisfaction. Empower managers to improve branch performance.
Multi-Service Queues
Consistent and accurate staff allocation ensures business opportunities are captured and handled appropriately.
VIP customer handling and alerts
Alerts can be triggered for RM or Manager when a priority customer requests a ticket or gets a token at a branch.
Tellers can then meet the customer and greet them by name, and can be prepared in advance to provide the service requested. Rules can be set if customer is not handled in time, ranging from simple notifications to manager, to auto-rerouting of VIP customers to manager queues for immediate action.
Inbound SMS Queuing
Queue from anywhere. Customers can join queues remotely without having to physically visit their local branch / office.
Virtual Landscape Server
Complete centralized monitoring and control of all branch deployments. Businesses have complete central administrative control allowing for secure remote management of branch level systems without the requirement of on-site administrators.
Omnichannel customer engagement
Enables businesses to engage with customers in their preferred channel. It could be a website, phone, social media, email, or a landing page. Delight your customers at the first touchpoint by engaging on their preferred channel. Maintain a uniform brand experience across multiple channels.
Hardware agnostic
Avoid hardware and systems upgrade costs by integrating VirtuaQ with all your existing systems. No specialist hardware required.
Multi-language display screens
VirtuaQ platform has support for multiple languages that responds and communicates to each customer in their preferred language. Native support for multiple languages increases business efficiency by ensuring effective communication for every inbound client.
Database integration, customer segmentation and marketing
VirtuaQ can integrate with any CRM or other database you already have.
Based on previous interactions, it can call customer data to help your tellers identify addtional upsell / cross opportunities and for use in conversation. Our system can also integrate with your digital signage player, and show targeted marketing messages for reaching customers with specific service requirements at each branch.
Feature comparison - VirtuaQ vs competitors
VirtuaQ is one of the world’s most powerful queue management systems, used by the world’s top banks, hospitals, airports, government agencies, retail chains, and supermarkets.
You are in good company
Talk to Our Sales Team
Whether you need a full enterprise consultation or just have a few questions, our team is ready to help you find the perfect queue management solution.