Sujay Iti
Sujay is the Head of Sales at Lucep, in charge of the sales team. He is personally responsible for the management of high-profile automotive, real-estate, banking, and insurance brands and clients, as well as Lucep's sales targets and strategy development and implementation. Sujay previously served as Indiaassetz's Head of Business & Strategy. He has also worked as a Team Manager at Standard Chartered Bank, where he was in charge of a group of Associate Managers tasked with sourcing Premium Banking Client relationships
Sujay's posts
Reduce Wait Times in Banks, Hospitals, and Retail: Boost CX, Efficiency & Revenue
Across banks, hospitals, and retail, long queues silently erode customer trust, staff productivity, and revenue. Even as industries go digital, many organisations still treat the physical queue as an afterthought — and that’s where friction begins.
The Unspoken Cost of Long Patient Wait Times in Modern Healthcare
Cut patient wait times with Smart Queue Management Systems. Discover how VirtuaQ transforms hospital efficiency and patient experience.
The Death of Traditional Queues: How AI Is Rewriting the Enterprise CX Playbook for 2026
The token number on your slip is no longer just a number—it’s a countdown to customer frustration. In a world conditioned by instant deliveries and on-demand services, the traditional queue isn't just an inefficiency; it's a direct threat to your brand's relevance. Discover how AI-powered customer journey orchestration is replacing outdated systems, helping enterprises like banks and hospitals reduce wait times by over 37% and lower abandonment rates by 42%. The future of customer experience is here, and it's frictionless.
Retail Store Scorecard 2025: 7 Festival KPIs That Will Make or Break Your Sales Season
Festival seasons can either skyrocket your retail revenue or quietly drain your margins. The difference? Your ability to track and act on the right performance KPIs. From Diwali to Black Friday, Christmas, and Eid, the sales rush is global—and so are the risks of overcrowded stores, long queues, and poor conversion rates. Our 2025 Retail Store Scorecard reveals 7 critical KPIs that every business owner and sales head must monitor to turn festival footfall into measurable success.
Festival Frenzy or Financial Fiasco? How Unmanaged Crowds Crush Retail Profits
Festival sales in India promise immense opportunity, but unmanaged crowds often lead to 'retail chaos,' frustrating customers and causing significant business losses. Discover how long wait times impact your bottom line and how VirtuaQ, the advanced virtual queue management system, transforms this challenge into seamless customer experiences and increased profits
Designing for Delight: Human-Centric CX at Enterprise Scale
In today's data-driven world, it's easy to lose sight of the human element in Customer Experience. But at enterprise scale, delighting customers isn't a luxury – it's a necessity. Discover how large organisations can build truly human-centric CX, moving beyond efficiency to foster empathy and loyalty, powered by platforms like VirtuaQ
Adaptive CX in a World of Constant Change
Today’s customers evolve faster than most brands can keep up with. In a high-touch, high-stakes world, delivering customer experience that adapts in real time—across channels, locations, and contexts—is no longer optional. Discover how Adaptive CX, powered by AI, modular architecture, and real-time intelligence, is helping leading enterprises future-proof their customer journeys at scale.
How Salons & Beauty Clinics Are Winning with AI-Powered Customer Experience (CX)
From personalised consultations to seamless check-ins, AI is quietly transforming the beauty industry. Discover how salons & beauty clinics are using AI-powered Customer Experience (CX) tools to boost efficiency, increase revenue, and delight customers.