Privacy and Cookie Policy
How Lucep Pte Ltd collects, uses, stores, and protects data across lucep.com and virtuaq.com.
Background
Lucep Pte Ltd acknowledges the importance of privacy and commits to respectful information handling. We collect and use data only in ways that benefit our users and comply with our legal obligations.
This policy governs data collection related to use of our site. By using the site or requesting a callback, you accept these terms on your first visit. Continued access to the site constitutes acceptance; if you disagree with this policy, please leave the site immediately.
1. Definitions and Interpretation
- Account: the access credential used for restricted areas and features of the site.
- Cookie: a small text file placed on your device during a site visit or while using a feature.
- Our Site: both lucep.com and virtuaq.com.
- We / Us / Our: Lucep Pte Ltd, a Singapore-registered company (201401386E), located at 60 Paya Lebar Road, #07-54 Paya Lebar Square, Singapore 409051.
2. Information About Us
Lucep Pte Ltd operates lucep.com and virtuaq.com. The company is Singapore-registered (201401386E) with headquarters at the address above.
3. Scope – What Does This Policy Cover?
This policy applies solely to use of our site and does not extend to linked external websites. Please review the privacy policy of any third-party site independently before sharing information with it.
4. What Data Do We Collect?
Some data is collected automatically via cookies; other data is submitted voluntarily when you create an account or request a callback. Data we may collect includes:
- Name
- Phone number
- Email address
- Financial information (credit/debit card numbers)
- IP address
- Clicks and scrolls
- Referral URL and UTM tags
- URL browsing history
- Web browser type and version
- Operating system information
5. How Do We Use Your Data?
Personal data is stored in compliance with EU GDPR standards. We use it to:
- Provide and manage accounts
- Respond to callback requests
- Manage and personalize site access
- Deliver and customize products and services
- Respond to communications
- Send email newsletters, alerts, and notifications (opt-out available)
- Notify you of policy and terms updates
- Analyze and continuously improve site usage
Marketing communications require your permission and comply fully with GDPR. We process personal data only when a lawful basis exists, including:
- Explicit user consent
- Necessity for performance of a contract
- Compliance with a legal obligation
- Protection of a vital interest
- Performance of a public interest task
- Pursuit of a legitimate interest, respecting your fundamental rights
6. How and Where Do We Store Your Data?
Data is retained only as long as required for its purpose; we review this annually. Deletion follows our Data Retention Policy.
Data may be stored or transferred outside the European Economic Area; by using the site you consent to this. We ensure equivalent protection through legally binding contractual terms and EU-approved Model Contractual Arrangements.
Security measures include:
- SSL certification
- Industry-standard encryption algorithms for data transfer, storage, and reception
Transmission over the internet carries inherent risks; please exercise appropriate caution.
7. Data Sharing and Transfer
Approved Contractors and Analytics Providers: aggregated, non-personally identifiable information is shared with approved contractors and analytics providers – specifically Google Analytics and SentinelOne – for design optimization. Personal data never appears in these logs.
Use of Aggregated Data: statistical information (page visits, clicks, screen sizes) is used to enhance design, without transferring individual user data.
Confidentiality: personally identifiable information remains strictly confidential and is never shared with third parties.
Non-Disclosure Agreements: all contractors execute strict non-disclosure agreements ensuring data confidentiality and security.
User Consent and Data Removal: you may opt out via the Privacy Centre and request removal through our support page.
Data Security: encryption protects data in transit and at rest; personal information is never transferred to third parties.
User Experience: opting out has no negative impact on site functionality.
Policy Updates: policy changes are announced on the website.
Google User Data: no Google plugin data is shared with third parties.
Anonymization: data is anonymized and aggregated to prevent individual identification.
8. Do We Share Your Data?
Third Parties for Service Provision: contracted third parties may supply products or services on our behalf, including payment processing and search facilities. Where data access is necessary, we take reasonable steps to ensure it is handled safely, securely, and legally.
Approved Contractors and Analytics Providers: aggregated, non-personally identifiable information is shared with approved contractors and analytics providers – including Google Analytics and SentinelOne – for website and application optimization, without including personally identifiable information.
Non-Disclosure Agreements: all contractors and service providers execute strict non-disclosure agreements.
Aggregated Statistical Information: only non-personal data (mouse clicks, page visits, aggregated user behaviour) is shared with third parties. This data is never sold, and is used solely to optimize website and application design.
Data Security and Confidentiality: all shared data undergoes robust security measures. Personal data is never transferred to third parties.
Legal Requirements: legal proceedings, legislative compliance, court orders, or governmental authority may require us to share data, potentially including personal information.
Business Ownership Changes: a sale or merger of the business may transfer user-provided data, with advance notification.
Google User Data: no Google plugin data is shared with third parties; such data remains confidential and accessible only to the account owner.
9. Single Sign On (SSO) Authentication Services
Lucep integrates with third-party services through authentication services such as Google Accounts SSO.
The Lucep Automated Lead Qualification Drive Connector requests restricted scopes including:
- OAuth for Google Drive resource access
- User folder and spreadsheet retrieval for browsing
- Spreadsheet rows treated as lead data
- Read permissions for row access and data export readiness
- Write permissions for marking processed rows
- Notifications for new spreadsheet rows
- Write permissions for returning lead outcomes
- User profile read permissions for access token updates
Collected information aligns with your account privacy settings.
Google's privacy policy states: "We'll share personal information outside of Google when we have your consent."
Google account access management enables you to:
- Review third-party access
- Remove third-party account access
- Report apps or services
- Learn about third-party data sharing
10. What Happens If Our Business Changes Hands?
Business expansion or reduction may involve the sale or transfer of control of all or part of the organization. Data relevant to the transferred portion transfers with it; new owners may use it for the purposes for which it was originally collected, under this policy.
Advance notification precedes any data transfer.
11. How Can You Control Your Data?
Some site submissions may offer options to restrict data usage. We aim to provide strong controls over data usage, including unsubscribe options via email links or by contacting [email protected].
12. What Cookies Do We Use and What For?
First-party cookies, placed directly by us, help improve the site experience and enhance our products and services, with careful attention to privacy protection.
Third-party cookies, from external websites, services, and parties, appear on your device for analytics purposes and are not integral to site functionality.
Cookie placement triggers a consent request. Consenting enables the optimal experience; declining may limit certain site features. Some site features depend on cookies placed without a consent request – blocking these via browser settings may impair site functionality.
First Party Cookies
| Cookie Name | Purpose |
|---|---|
| X-Mapping-dcbblbfg | Traffic load balancing |
| mailmunch_second_pageview | Subscription management for blog mailing lists (Mailmunch) |
| lucep-sg-profile, lucep-menu, gorilla-geo, desktop-popup-perms (local storage) | Understanding user behaviour to optimise website performance |
Third Party Cookies
| Cookie Name | Provider | Purpose |
|---|---|---|
| 1P_JAR | Website statistics gathering | |
| HSID, SID, SSID, APISID, SAPISID, SIDCC | User authentication, data protection, fraud and unauthorized access prevention | |
| NID | Retains information to customize site behaviour/appearance (language preference, region) | |
| LOGIN_INFO, VISITOR_INFO1_LIVE, PREF, YSC | Google (YouTube) | Supports embedded video; YouTube's privacy-enhanced mode avoids storing personally identifiable cookies for embedded playback |
| _adpxluid, ckiimage, favicon.ico, VBSVjJVO, Fr9lxpOi | Adpxl.co | Visitor experience improvement |
Google Analytics
Google Analytics provides website analytics tools that collect and analyze usage statistics, helping us understand our users and improve site quality.
Accepting these cookies is optional; analytics use poses no privacy or safety risk while enabling continuous site improvement. Some analytics cookies place immediately on first visit, before consent can be obtained – browser-based removal and prevention steps are described below.
| Cookie Name | First/Third Party | Provider | Purpose |
|---|---|---|---|
| _ga, _gat, _gid | First party | Universal Analytics (Google) | Collects visitor usage information and compiles reports to improve the website; collects anonymous data on visitor numbers, referral sources, and pages visited |
We also use Facebook Pixels to measure advertising effectiveness by tracking user actions.
You may enable or disable cookies through your browser settings. Most browsers accept cookies by default but let you disable all cookies, or third-party cookies only – consult your browser's help menu or device documentation for details.
Cookies can be deleted at any time; this may affect faster site access and personalization settings. We recommend keeping your browser and operating system up to date, and consulting your browser developer's and device manufacturer's guidance on privacy settings.
13. Your Right to Withhold Information and Your Right to Withdraw Information After You Have Given It
Certain areas of the site remain accessible without providing data; full use of some features may require data submission.
You can restrict cookie use through your internet browser – see section 12 for details.
You can withdraw consent to personal data usage at any time by contacting support (see section 17). Data deletion will follow; however, this may limit the quality of our products or services to you.
14. How Can You Access Your Data?
You have a legal right to request a copy of the personal data we hold about you. Contact [email protected] or see section 17 for details.
15. Summary of Your Rights under GDPR
If you are in the EU, you have rights under GDPR including the right to:
- Request access, deletion, or correction of personal data we hold about you
- Lodge a complaint with a supervisory authority
- Be notified about how your data is processed
- Request restriction of processing
- Data portability
- Object to processing of your personal data
- Rights relating to automated decision-making and profiling (see section 16)
See section 17 to exercise these rights or ask further questions.
16. Automated Decision-Making and Profiling
Where automated decision-making has a legal or similarly significant effect on you, GDPR grants you the right to challenge the decision, request human intervention, express your point of view, and receive an explanation of the decision.
This right does not apply where the decision is:
- Necessary for entering into or performing a contract
- Authorized by law
- Based on your explicit consent
Where we carry out profiling, we will:
- Clearly explain the profiling, including its significance and likely consequences
- Use appropriate mathematical or statistical procedures
- Apply technical and organizational measures to minimize errors
- Secure personal data in a way that prevents discriminatory effects
17. Contacting Us
If you have any questions or requests regarding the site or this policy, please contact [email protected]. Please be as clear as possible to ensure your request is handled properly, particularly for data access requests (see section 14).
18. Changes to Our Privacy Policy
We may modify this policy whenever necessary or legally required. Changes are posted immediately, and continued use of the site after a modification constitutes acceptance of it. We recommend reviewing this page regularly.