Retail queue management system
Avoid crowds. Let your customers in.
Experience the Hardware-Free Queueing Solution
VirtuaQ provides a seamless way for customers to join the queue from their own devices, with no shared kiosks, tokens, or hardware required.
Core Benefits
Remote & mobile queuing
Digital queuing
Personalised shopping experience
Remote & mobile queuing
VirtuaQ is a retail queue management system that lets customers join the queue remotely, from any device, before they even set foot in the store. It’s not just about skipping the line - it’s about time. Schedule each customer to come to the store minutes apart, so only a handful of customers are ever queuing in each branch at once.
Customers don’t have to wait in line inside your store, fuming about the long wait. VirtuaQ identifies customers, gets them into a digital queue, and makes sure they have a scheduled appointment.
Hardware-free system for staff and customers
VirtuaQ is hardware agnostic. Our cloud-based digital queue system can be deployed with just a QR code using your existing hardware. You can integrate VirtuaQ directly with your existing order management system, CRM, or any third-party apps.
Customers can queue from anywhere, using any device. SMS tokens can be issued by phone, mobile app, or just a web browser. Walk-ins who come to your store can get in queue simply by scanning a QR code. Neither staff nor customers are required to touch any hardware, token dispensers or paper tokens. This is the fastest and most convenient way for a large number of customers to get into your store.
Easy setup
Lower your retail queue management system setup costs with fast and easy deployment. The queuing solution can be hosted on cloud or can be implemented in your data center.
It takes just 10 minutes to set up VirtuaQ, and have it operational for all your branches. No additional hardware or software required.
Increase revenue with personalised shopping experience
Serve more customers and increase revenue with VirtuaQ by offering every single customer the same personalised shopping experience at every branch.
Remote queueing also reduces the amount of floor space used by customers waiting for service. Reduce branch real estate costs or add more services and counters to serve more customers faster.
Frequently asked questions
What is a retail queue management system?
A retail queue management system is software that manages customer flow in stores, malls, and supermarkets. It allows customers to join a digital queue remotely via QR code, SMS, or mobile app, receive a scheduled appointment time, and enter the store only when it is their turn — reducing crowding and improving the in-store experience.
How quickly can VirtuaQ be set up for a retail store?
VirtuaQ can be set up and operational for all your branches in as little as 10 minutes. No additional hardware or software is required. It can be deployed using just a QR code on your existing devices and hosted on the cloud or in your own data center.
Does VirtuaQ require new hardware for retail deployment?
No. VirtuaQ is hardware agnostic and can be deployed using your existing phones, tablets, or computers. Customers can queue from anywhere using any device. Walk-in customers can join the queue by scanning a QR code — no token dispensers or paper tickets needed.
Want to talk about your queue management requirements?
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