Case Study — Healthcare
Healthcare Digital Transformation Case Study
This super speciality hospital reduced waiting time for health checkups, and optimized staff time.
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ValidDigital Queue Management System for Health Checkups
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Get SMS and email confirmation
Reminders / status updates
Pooled queues for faster health checks
Client
Hospital in Bangalore, an innovative care centre that is part of one of India's most well-known healthcare groups with a vast network of hospitals across India.
Requirement
A 350-bed super speciality hospital wanted to increase process efficiency, improve patient satisfaction, and boost staff morale — reducing turnaround time for health checks and diagnostics across a combined footfall of around 500 patients per day.
Offering from VirtuaQ
A customised queue management system that predicts the path of maximum efficiency from historical patient footfall data, integrated with the hospital's existing HIS and digital signage system.
The VirtuaQ team developed a pooled queue concept for health check patient flow management. The system considers every queue a health check patient has to go through and ensures each person moves through each step in the fastest time with minimum wait, integrated with the existing HIS and digital signage system.
The Results
Staff freed from repetitive routing queries
Staff Efficiency
Staff who had to guide patients were freed up to assist in other hospital duties. They no longer had to repeatedly answer queries on which department to visit, which greatly reduced staff frustration.
Faster Patient Processing
Average processing time for a patient reduced significantly, allowing patients to have health checks addressed faster without compromising on quality.
Faster average processing time per patient
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