Queue management system for Government Offices
Reduce government spending. Don’t make people wait for services.
Reduce wait times in government offices
Reduce agency spending
Transparency through performance reports
Reduce wait times
VirtuaQ systematically eliminates long queues and wait times through remote queuing. Ensure that each unique visitor to a government office receives fast service across multiple counters, with multi-service queues and seamless transfers.
Reduce agency spending
A queue management system significantly reduces government agency spending on real estate for large waiting spaces, since visitors can get into a digital queue from anywhere, getting tokens from touch kiosks, SMS, voice call, mobile apps and online on .gov websites. Dynamic allocation of staff resources helps provide faster and more efficient service.
Government transparency through reporting
VirtuaQ is your path towards greater government transparency. Generate department-wide reports and statistics, as well as office location-specific data, that tells you which government office or location in your department is performing better, and why.
Accurately measure and manage visitor experience at government offices through heat-maps of waiting times, and queries handled per staff member for specific offices, locations and queues.
Effortless integration with eGov systems
VirtuaQ’s web service API and HTML5 based system integrates safely and securely with existing eGov systems and IT Infrastructure. No new hardware needed. No new tax-payer funding being spent on tenders for hardware and systems upgrades when you get a queuing system. VirtuaQ can run on-premise, on the cloud, or be deployed from a data center.
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Frequently asked questions
How can a queue management system help government offices?
A queue management system helps government offices eliminate long physical queues, reduce real estate costs for large waiting spaces, and improve the speed and quality of citizen services. Visitors can join a digital queue from anywhere via SMS, mobile app, voice call, or .gov websites, and arrive only when it is their turn.
How does VirtuaQ reduce government agency spending?
VirtuaQ significantly reduces government spending on real estate for waiting spaces, since citizens join digital queues remotely. Dynamic allocation of staff resources improves efficiency without requiring additional headcount or hardware investment.
Does VirtuaQ support government transparency and reporting?
Yes. VirtuaQ generates department-wide reports and office-location-specific data, including heat-maps of waiting times and queries handled per staff member. This allows governments to measure performance across offices and locations and identify where service delivery can be improved.
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