Privacy Centre

Data protection and cookie usage information for Lucep, the company behind VirtuaQ's queue management, customer flow, and AI voice agent solutions.

Available Documentation

  • Privacy and Cookie Policy
  • Website terms & conditions
  • Terms of service for account holders
  • Cookie usage guidance
  • Data access procedures
  • Cookie settings management

Cookie Usage

Lucep's widget uses local storage items including:

  • lucep-sg-profile
  • lucep-menu
  • gorilla-geo
  • desktop-popup-perms

These serve to understand user behaviour in order to optimise website performance.

Data Access

Users can request access to personal or customer data by contacting [email protected] or submitting tickets via support.lucep.com. Additional information may be required to process requests.

Cookie Management

Users can control cookies through browser settings. Lucep provides links to cookie management instructions for major browsers (Chrome, Edge, Firefox, Internet Explorer, Opera, Safari). For Google Analytics opt-out, users can visit the dedicated Google tool.

The company notes plans to enhance its cookie tool for easier post-consent preference changes.

Contact

Singapore

60 Paya Lebar Road, #06-28
Singapore 409051

India

902-904, 9th Floor, Prestige Meridian-1
Bangalore 560001