VIP customers mean the most to your business.
VirtuaQ automatically prioritizes your high-value customers.
Our clients are able to automatically prioritize and appropriately handle their VIP’s because of VirtuaQ.
Not all customers in a queue take an appointment, but you have data about every customer in your virtual queue. Leverage this data for customer identification, and all the associated benefits that come from knowing who your customers are before they arrive.
Virtual appointment scheduling lets you identify and segment customers before they arrive, and better prepare both the customer and your staff. Automatic segmentation based on mobile numbers and mobile app login.
Support for credit card magstripes using readers such as MagTek, and chip and PIN devices allows you to identify customers. Combine this card support feature with support for webhooks to query your CRM systems for segmentation data.
Personalized service where each customer is greeted by name is the best way to start an engagement.
Separate Queues for VIP Customers
Identify premier customers before they reach your branch, and support exclusive time advantage processes and queues to handle these special customers – keeping satisfaction levels high among your VIP customers.
VIP SLAs and Reports
Set SLAs specific to your list of most-valued clients, such as their arrival time at a branch, and the waiting time while they are being served. Get special reports with data about just your priority customers.
Alternative Branch Recommendations
Knowing where you customer enables you to make intelligent recommendations that will further reduce wait times. For instance, VirtuaQ will intelligently recommend alternative branches with the least waiting time based on the customer’s location and the number of people ahead of you in the queue at each branch.
You can just as well provide customers the luxury of automatic delay in tickets based on their location and estimated arrival time at their preferred branch.
SLA Alerts and Notifications
Alternate branch notifications
Greet customers by name