Keep your business on the right track.
With VirtuaQ’s real time operational reporting.
Measure service metrics, staff activity, and operational efficiency with VirtuaQ.
Use VirtuaQ’s powerful analytics capabilities to collect otherwise unavailable metrics. Use the reporting features to gain insights and promote transparency, foster healthy competition among your branches, recognize and reward high performers, and keep your ship moving in the right direction.
VirtuaQ comes with an option to pre-generate the reports in the format which you need. It also contains a large number of preconfigured reports which cover most of the operation metrices, and you can generate the reports in any frequency you desire. Examples of reports that can be generated in VirtuaQ:
All tickets: List of all tickets based on date range, with fields such as staffer, service provided, language, etc.
Daily users: Number of tickets handled per user, and the wait times for their tickets.
Day of the month summary: Summary of tickets by date and service provided, and average first wait times.
Hourly summary: Summary of tickets by day, hour and service, with ticket counts and average first wait times.
Services summary: First service ticket counts and wait times.
Branch vs. group metrics
Heatmap of waiting times
Trends over time
Group vs. target metrics
Customers serviced per counter
Ticket archives for performance analytics