Data drives performance.
Improve staff efficiency with VirtuaQ.
Service providers can track staff performance and boost efficiency with VirtuaQ.
Improve Staff Efficiency Through Intelligent Queue Management
VirtuaQ gives you real-time insights into all of your branches from any device that runs a browser. Monitor your branch level operations from anywhere, with Floor View of current operations, real-time SLA notifications, and customizable reports.
Track Staff Performance
The VirtuaQ virtual landscape server (VLS) allows complete central management of all your branch deployments, not just to detect, but manage branch level systems. Now you can monitor your operations from anywhere.
The best branch managers know exactly when to get more staff on the counters, what happened with every guest, and how their staff are coping on a day to day basis. Which is why VirtuaQ provides both the staff and the branch managers performance monitors. Make use of visual alerts for staff and escalation alerts for managers. Get performance reports by employee, and compare performance against your benchmarks.
Branch-level SLA Monitoring
Use VirtuaQ to configure real-time alerts for service level conditions. VirtuaQ provides performance monitors for both the staff and your branch managers. Visual alerts for staff and escalation alerts for branch managers will help resolve issues with customers before they leave the premises.
Not all customers in a queue take an appointment, but you have data about every customer in your virtual queue. Leverage this data for customer identification, so that your staff know who they are serving and what is the service to be provided.
Data about what is happening with each customer and staff position, the average wait times, how long a scheduled appointment takes from the time they get in line to the successful completion of the transaction, and more – all at your fingertips.
Pre-booking appointments ensure that branch staff are ready, with everything they need. It will help reduce the time required and improve the effectiveness of service. Better informed branch staff and better-prepared customers make for a better customer experience.
Multi Service Queues
SLA alerts and notifications